FAQ

Who can apply for an FDW ?
  • All Singapore citizens, Permanent Residents and expatriates (holding valid employment or work passes), having a valid reason to employ a Foreign Domestic Worker (FDW) in their residence, would be eligible to apply but subject to MOMs approval. For expatriate employers, they have to declare that their family members are living with them upon application.
What is the current levy?
  • Employers are required to pay a Foreign Domestic Worker (FDW) monthly levy of $265 (normal) or $120 (concessionary). Levy charges begin on the fifth day from the FDWs date of arrival in Singapore, including the day of arrival. Levy payment should be made via GIRO only. The FDW's Work Permit (WP) will be cancelled if the FDWs employer fails to maintain a valid GIRO account.
What are the criteria to eligible for levy concession?
  • An employer will be eligible for levy concession for each FDW (up to a maximum of two FDWs for each household). If he/she satisfies conditions set by MOM.
  • Generally, a household that has a child / grandchild who is a Singapore Citizen below 12 years of age or an elderly (Employer/Spouse/Parent/parent-in-law/grandparent/gandparent-in-law) who is a Singapore Citizen aged 65 years old or above would be eligible for levy concession subject to MOMs approval. A household with a member with any disability may also be eligible for levy concession
What are the key differences between an Indonesian FDW and a Filipino FDW in terms of service?
  • For Indonesian FDWs:
  • They speak Bahasa Indonesian which is quite similar to Malay spoken in Singapore. Some of those who are college graduates or who have worked in Singapore before would be able to speak and understand simple English.
  • Most of them are Muslims and do not eat pork. However most of them would not mind handling pork in the course of work if so required by their employers.
  • Generally they are agreeable to work without day-off in return of salary compensation .
  • For Filipino FDWs:
  • Generally they have good command of English. Most of them are Catholics or Christians.
  • Generally they require at least a day-off on a monthly basis . However, some may work without day-off in return of salary compensation
What is the monthly salary range for Indonesian and Filipino FDWs?
  • For Indonesian FDWs, their monthly salary ranges from S$450 to S$500 depending on their working experience and capabilities.
  • For Filipino FDWs, their monthly salary is approximately S$500 & above depending on their working experience and capabilities.
  • What is Settling-In-Programme (SIP) ?
  • Effective from 1st May 2012, all first-time FDWs are required to attend the SIP before starting work with their employers and within the first three days of their arrival.
  • We will ensure the registrations of FDW for the SIP within time frame given.
How to register for the online EOP course ?
  • Spacer Click here to register for the online course. A new window will pop up. We have had feedback that some employers were unable to sign up for the course due to the settings of their computers being incompatible with that of the course website. If that is the case, please disable your popup blocker on your computer and try again (this is a common problem among employers). If that doesn't work, please contact the course centre directly during office hours - their contact number and email address are listed below. They should be able to advise you on your computer settings (as we understand it, their website is using JIT, Visual C++ and Java Applets, whatever those mean ;-) and they may be incompatible with your computer settings).
    Continuing Education Centre Hotline: 67721288; Email: cec@sp.edu.sg
    SINGAPORE POLYTECHNIC
    Continuing Education Centre (CEC)
    Department of Industry Services
    500 Dover Road
    Block T10, Level 1, Room T10116
    Singapore 139651
    Fax: 67721957
  • Spacer If you don't already have Singpass, click here to apply for Singpass online . Click on "Submit Request" at the bottom of the page and follow the instructions. SingPass is required to access the online course, and it will be sent to you by post in about 4 working days' time. Only upon receipt of your SingPass, can you access the online course Alternatively, you can also choose to visit any of the CPF Board offices or Community Centres (with your NRIC or Employment Pass) to obtain your SingPass on the spot.
  • Spacer Please note that you would have to pay S$40.00 for the online course using your credit card. Payment can be made online. Please follow the instructions given at the above website. Approval for the payment may take up to 1 day.
  • Spacer During your registration for the course, please key in your name the way it is listed in your passport or NRIC. If the name in your passport or NRIC does not match up with the name in your Orientation Course Certificate, your application for a domestic helper will be rejected or delayed. Please take careful note here. For instance, if your name in your passport is Angela Catherine White, key in "Angela Catherine White" in the form. Do not leave out Catherine or any initials that are in your passport or NRIC. Please note that the code number used at the website would be your FIN number (for foreigners) or NRIC (for locals).
  • Spacer The online course should take you anywhere from half an hour to 2 hours to complete. Upon completion of the course, you would have to do an online test (please follow the instructions at the website). After you have passed the test, you will be issued an Orientation Course Certificate.
  • Spacer Please print the Orientation Course Certificate as proof that you have completed and passed the course.
::: Averise Agency :::